Claims Process Simplified

Our Superior Service Stands Alone

Performance TruckGuard

At Headstart Warranty Group, we understand the importance of getting you back on the road we want your success to ride with us. That’s why our staff is handpicked directly from the industry & go through rigorous training process to provide next level service which includes.

Multilingual live call center support available via phone, email, website, and after-hours support.
Skilled Customer Service Representatives to assist in answering your questions and guide Policy holders through ownership of your Extended coverage.
Skilled Adjusters who are ASE & 620 Certified Technicians ready to support you and make this a fast and easy process for the Repair facility and customer.

Start Your Claim

Performance TruckGuard Claims Process Simplified

Repair/Claims Procedure
- Take or Tow vehicle to the nearest Licensed Repair Facility.
- Customer must authorize Repair Facility to perform any diagnostics.
- Once the diagnostic is complete, the Repair Facility must e-mail claims@headstartwarrantygroup.com with the following information:
1. Last 8 of VIN in e-mail subject line with policy holder’s name.
  
  A Detailed Estimate including: Outlining route cause of failure with a list of required parts and labor costs.
  
  A recent time stamped ECM fault code report, if applicable.
  
  Pictures of failed component(s), if applicable.
  
  Current Odometer and ECM Mileage.
Approval
- Headstart Warranty Group must authorize repairs before Repair Facility can begin work.
- Once all paperwork is received, Headstart Warranty Group claims Team will review all information and issue an approval based on terms of elected coverage.
Payments
- Payments for covered claims will be paid by Headstart Warranty Group directly to the Repair Facility via Check, Wire Transfer, or one time use Credit Card.
- Upon completion of repairs: Simply bill everything to the policy holder on one itemized invoice with their signature & Email to: payments@headstartwarrantygroup.com. With in two hours or less your payment will be processed.

Please contact Headstart Warranty Group with any questions.

Claims Process Simplified

Our Superior Service Stands Alone

Start Your Claim

Repair/Claims Procedure

Approval

Payments

Please contact Headstart Warranty Group with any questions.

Performance TruckGuard

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